Computer Support Specialist/ IT Coordinator
Permanent Full-time
Feb 2018- Jan 2019
Boca Raton FL
United States
Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
Recommended and implemented IT solutions like VOIP services for the department resulting in 20% savings on telephone costs.
Trained and supervised other employees internally for running IT operations that include a high degree of end-user support, resolution of help desk issues (hardware, software and peripherals devices) and development of internal IT policies leading to an increase in productivity by 15%.
Acted as the liaison between the health clinic from the university and the IT department to ensure the successful implementation of an integrated EHR system (e-Clinical Works). The implementation resulted in increased efficiency of the staff at the clinic by at least 10%.
Skills
Technical Support · Technology Solutions · Help Desk Support · U.S. Health Insurance Portability and Accountability Act (HIPAA) · IT Strategic Planning · Computer Hardware Troubleshooting